Thursday, June 17, 2010

Understanding the user

In all computer systems in general and in CRM systems specifically, it is essential to understand the world of the end user. The following movie gives some very interesting insigths into the current trends of how the users are changing. Are you changing with it or are you going to try to turn back time?



Gustaf Westerlund

Microsoft Dynamics CRM Chief Architect

Logica

www.logica.com

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