As some of you might have noticed, my Company website is at the time of Writing this currently down. Well, it isn't actually down, you just cannot reach it, as Microsoft moved it to Another server and the DNS's don't match any longer. We are working to get it rectified as soon as possible.
This does, however, show an inherent weakness in the online delivery model, as the service provider might choose to move the service and if you are not 100% in sync with how that is delivered and to be integrated with, you risk a stop in the services.
This was also evident, a few week ago when a client of mine who uses CRM Online with an integration to an on-premise integration had a sudden stop in the entire integration between the two systems. After some intense troubleshooting, we found that the source of the error was a timeshift of 9 minutes between the on-premise and online services rendering the SSL links invalid, why all Connections broke. After correcting the timeshift, it all started working.
Keep this in mind when working with online services.
Gustaf Westerlund
MVP, CEO and owner at CRM-konsulterna AB
www.crmkonsulterna.se
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